Returns & Exchanges
At Skincare by Dr V, we stand behind the efficacy of our dermatological formulations and offer a 30-day return window for products that do not meet your expectations. To ensure product integrity and safety, we accept returns on items that are unopened, unused, and in their original packaging.
Initiate Your Request
Email our dedicated support team with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare Your Package
Securely pack the unused items in their original box, ensuring the RA number is clearly marked on the exterior of the package.
Ship the Items
Send your return to our processing center using a trackable shipping method to ensure your package arrives safely at our laboratory.
Receive Your Refund
Once our quality control team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing