Frequently Asked Questions
Everything you need to know about your Dr V skincare journey.
Are Dr V products suitable for all skin types?
Yes, our formulas are dermatologist-developed to be inclusive. However, we specifically specialize in addressing the needs of skin of color and sensitive skin types.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return.
Are your products cruelty-free?
Absolutely. Skincare by Dr V is committed to ethical beauty; we do not test our products or ingredients on animals.
Can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.